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Eriq and I spent a delightful hour rambling on about technical support, Third Tier, SBS, the future of our small IT firms, Eriq’s SBS Unleashed book and other topics with Karl Palachuk of Great Little Books. It’s always good to chat with Karl.  We had a great time and after the show Eriq gave away a couple of books. The conference call is recorded and it available at Great Little Books.

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We’re Third Tier. We provide advanced Third Tier support for IT Professionals.
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