Details on how to move out of Essential Business Server are now live at http://www.microsoft.com/ebs/en/us/default.aspx. Well, really it is here at http://www.microsoft.com/ebs/en/us/offers.aspx. You have until December 31, 2010 to do the change over if you are going to.
Archive for June 2010
Yes, it’s June 24, and the new iPhones have been hitting the streets, and a number of people have been updating their previous iPhone models to the iPhone OS 4 (IOS4). As we’ve done for the previous versions, here are instructions for connecting your iPhone 4 to an Exchange server.
- From the Home screen (or whichever screen you’ve moved the icon to), click the Settings icon.
- In the Settings screen, click Mail, Contacts, Calendars
- Click Add Account
- Click Microsoft Exchange
- Enter the information in the account screen:
- Enter your e-mail address *exactly* as the default account is set (for example, if your outbound e-mail address is Jonathan.Dough@smallbizco.net, enter it exactly that way – do not enter jonathan.dough@smallbizco.net).
- Enter your internal domain name (if needed)
- Enter your account name (this is the name used to log into your computer, it may or may not match your e-mail address)
- Enter your account password
- Enter a description for the account (Exchange will be the name if you do not put anything into the description field
- Once you have verified that the information entered is correct, click Next.
- You may see a warning that your server identity cannot be identified. This is expected if the server is Exchange 2003 or if the Autodiscover record for the server has not been set up properly. If you see this message, click Continue.
- If you did get the previous message that the phone could not verify the identity of the server, you will need to enter the name of the server. This will be the same address you enter to get to Outlook Web Access (i.e., if you use https://remote.smallbizco.net/owa as the address for your Outlook Web Access server, then enter remote.smallbizco.net in the Server field).
- You may receive a second warning that the server identity cannot be verified. This will be the case if your Exchange server has an invalid or untrusted SSL certificate. The iPhone can continue to communicate with the server using this certificate, and that communication is still secured. If this is the first, or second, time you get this warning, click Continue.
- If you receive a message that the Exchange account cannot be verified, click OK and make sure you have entered the account information correctly. This error will most often appear if a password has not been entered correctly or if the Domain information is incorrect.
- Once the account has been validated, select which Exchange features you wish to synchronize with your phone, then click Save.
- After creating the account, you can go back into the account settings to change the items you wish to synchronize, or to modify other synchronization options.
At this point, your iPhone will start to synchronize information with your Exchange account. Depending on the data connection speed of the iPhone and your server, along with how much data you have in your mailbox to synchronize, this process may take some time.
Categories : Eriq Neale, Exchange
I’m proud to announce that Harbor Computer Services has won Microsoft’s Small Business Specialist of the Year award.
As a small woman owned IT business in Royal Oak, we are very proud to announce that our work with Michigan small businesses has received an important award from Microsoft. It is very exciting for us that Microsoft recognizes the importance of small business to the Michigan economy and our role in helping those businesses thrive.
When Eriq and I formed Third Tier we did so out of our experiences in running IT firms in our local communities. The majority of our Third Tier staff also have local IT firms just like yours. It think it is because of this understanding that we can bring you quality IT services when you need them. It’s because we understand what it is to be you. The Third Tier staff have not given up their local businesses. Rather these business continue to thrive and excel in their local markets. It is through this continued experience that we can stay in touch with your needs.
For Release
June 23, 2010
Harbor Computer Services Honored in the 2010 Microsoft Partner Awards as
Small Business Specialist Partner of the Year
Royal Oak, Michigan, USA — June 23, 2010 — Today, Harbor Computer Services proudly announces it is a Microsoft Partner Awards winner as Small Business Specialist Partner of the Year. The company was chosen out of an international field of top Microsoft partners as delivering market-leading customer solutions built on Microsoft technology.
“Our submission highlighted our efforts to bring the best of Internet technologies and software subscription programs to our clients while co-mingling these new technologies with on-premise solutions for a rock-solid best of both worlds approach to IT. I believe that this is the path that will help our clients keep the competitive advantage by maximizing return on IT investment. I’m beyond excited that Microsoft has acknowledged our work with this award”, said Amy Babinchak, President of Harbor Computer Services.
Harbor Computer Services was recognized for superior technology and innovation in Small Business Specialist Partner of the Year. The Small Business Specialist Partner of the Year Award honors partners who use Microsoft technology in innovative ways to deploy integrated solutions that serve their customers in the small to midmarket business (SMB) space. This award recognizes Harbor Computer Services for demonstrating innovative excellence and proficiency in deploying solutions that leverage Microsoft technology scaled for SMBs. They have successfully provided ways to help small business owners save money and be competitive all while using Microsoft campaigns and sales tools.
“Microsoft is pleased to announce Harbor Computer Services as the Small Business Specialist Partner of the Year,” said Birger Steen, vice president, Worldwide SMB and Distribution, Microsoft Corp. “Harbor Computer Services is committed to helping small to midsize business customers find and utilize the best IT investments that reach their business goals. Their deep knowledge of Microsoft technologies enabled them to create a customized solution utilizing Windows Server 2008 R2 Foundation and Microsoft Online Services (BPOS) to satisfy the customer needs of a fast network and remote access.”
———-
The Microsoft Partner Awards recognize Microsoft partners that have developed and delivered exceptional Microsoft-based solutions over the last year.
Harbor Computer Services is an IT services firm serving businesses with 100 or fewer computers across Southeastern Michigan. We believe that your IT investment should be making your company money and we care about your business.
For additional information:
Amy Babinchak, President – Harbor Computer Services.
(248) 850-8616
amy@harborcomputerservices.net
Product or service names mentioned herein may be the trademarks of their respective owners.
0 Categories : Amy Babinchak, Announcement
There are plenty of reasons why you might want to give one user access to another user’s mailbox. The first user may be in the hospital, or under HR review, or maybe they’ve been dropping the ball lately and management need to make sure that certain projects have been followed up on. It’s not really our job to care. The fact is, Bill in management has requested that you give Paul Stanley access to Gene Simmon’s mailbox, and for various reasons, logging on to Gene’s mailbox to set these permissions up is not a good option. For one, you’d only be able to delegate access to certain primary folders, not to the whole mailbox, and second, you’d have to know Gene’s password to do that. Because you are a smart admin, you tell Bill you can take care of it easily from the server. And here’s how you do it with Exchange 2007 or Exchange 2010:
Using this powershell command, you can give one user the permission to open and view another user’s entire mailbox. They won’t be able to send mail from that mailbox though, unless you add the SendAs permission:
Add-MailboxPermission user1 -User user2 -AccessRights fullaccess
So if you wanted to give Paul Stanley access to Gene Simmons’ mailbox, you would do this:
Add-MailboxPermission gsimmons -user pstanley -AccessRights fullaccess
To add sending functionality, you would do this:
Add-MailboxPermission gsimmons -User pstanley -AccessRights sendas
Make sure you run the Exchange Management Shell as Admin (escalated) or you may not get the results you were expecting.
If you want to verify the permissions you’ve given Paul, you can run this command:
Get-MailboxPermission gsimmons -User pstanley | fl
After you tell Bill that you’ve taken care of it, he asks you what Paul is supposed to do to view the mailbox. You send him the following instructions:
In Outlook, go into Tools -> Account Settingss and open up the properties on your Exchange email account. Choose More Settings, and when you get to the tabbed window, choose the Advanced tab.
On the Advanced tab, you will see the option to open additional mailboxes. Click Add and type the name of the user whose mailbox you want to open. In this case, Paul could type “Gene Simmons” or “gsimmons”. OK all the way out, and you should see another root mailbox for Gene Simmons added to Paul’s Outlook.
And yes, this can be done in the Exchange Management Console, but PowerShell is quicker!
0 Categories : Dave Shackelford, Exchange, SBS 2008, Tips
Thursday’s Kerio webinar has been postponed due to family emergency. New date and time will be posted soon. Thank you for your patience and understanding.
—
So who wrote this blog and what do they do for a living anyway?
We’re Third Tier. We provide advanced Third Tier support for IT Professionals. 
Get Support 
Blog 
Twitter 
Facebook 
LinkedIN
For various reasons we are off schedule this month. This months webinar will not be on the 3rd Thursday, but rather it will be held on the 4th Thursday at the usual time (Noon eastern –5 gmt)
As you may have heard Eriq has moved himself and some of his clients off of Microsoft Exchange in favor of Kerio Connect. He spoke at the spring SMB Nation at length on why he has done this. He has published to his blog and in SMB Nation magazine those reasons as well. Now it’s going to show us how to get a Kerio Connect mail server up, running and configured.
Join Third Tier’s Eriq Neale for a first look at what it takes to get Kerio Connect, an Exchange alternative collaboration solution, up and running on a Windows server. Eriq will walk through the initial setup, installation of the AD Connector, a tour of the Administration Console, and setting up Outlook to interface with Kerio Connect.
When: Thursday, Jun 24, 2010 12:00 PM (EDT)
Scheduled to Occur: Once
Duration: 1:30
Third Tier has invited you to attend an online meeting using Microsoft Office Live Meeting.
https://www.livemeeting.com/cc/harborcomputerservices/join?id=2J7S49&role=attend&pw=9%3CDH%28RpSN
Meeting time: Jun 24, 2010 12:00 PM (EDT)
Add to my Outlook Calendar:
https://www.livemeeting.com/cc/harborcomputerservices/meetingICS?id=2J7S49&role=attend&pw=9%3CDH%28RpSN&i=i.ics
—
So who wrote this blog and what do they do for a living anyway?
We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Get Support Blog Twitter Facebook LinkedIN
0 Categories : Eriq Neale, Webinar
Go to http://www.mssmallbiz.com/training/ and scroll down toward the bottom to register. Session is at 9 AM today. If you miss it, go back and download it and watch.
Don't miss PSSBS' own Jamison West as he shares insight into his proven successful MSP business with the rest of us! Thank you Jamison! :-)
Building and Growing Your Managed Services Business
The decision to transform a business from a reactive break/fix model to a proactive recurring model is not one to be taken lightly. In this session we will discuss the following:
A definition of Managed Services
Resources for more information on this business model
o Industry Conferences and Events
o Peer Groups
o User Groups
o Media
What needs to change in your business to support the new model
o 180° Thinking
o Marketing and Sales Message – Selling your brand, not your vendors brands
o Excellent Tools (PSA & RMM)
o Compensation Incentive Strategies
* Service – Pay for utilization vs. profitability
* Sales – Hunter vs. Farmer
o Evolution vs. Revolution
SPEAKER BIO: Jamison West is the Founder and CEO of Jamison West Consulting Services (JWCS), an IT infrastructure management company driven to make technology work FOR business. He envisions a future where every small to mid-sized company will include their IT partner as a vital part of its core operations team.
In 1995, Jamison made the decision to combine his gadget-guy mentality, passion for technology, and innate entrepreneurial spirit into an independent company where he could create solutions for small to mid-sized businesses that would cause a radical shift in their long-term success. Recognizing the immediate need for businesses to have IT partners they could rely on in the face of ever-evolving systems and an onslaught of highly sophisticated viral threats, JWCS was launched and began serving clients in Seattle and the surrounding area. In late 2006 Jamison decided to dramatically change his business model from a lifestyle sole proprietorship doing break/fix work to a structured Managed Services business. Since then he has incorporated and grown to a staff of 10 with revenues well north of $1M. Jamison’s enthusiasm makes it easy to rally others into his corporate vision: To be recognized as the region’s most trusted advisor for IT Services, ensuring that our clients can focus solely on their business while we focus on seamlessly integrating technology.
Jamison holds a Bachelor of Arts in Business Administration from the University of Washington. When he’s not personally overseeing JWCS, he devotes time to his kids and wife, a good book, or even a pickup basketball game to create a positive work/life balance.
Categories : Uncategorized
FOR IMMEDIATE RELEASE
CONTACT:
Erick Simpson
MSP University
Voice: (714) 898-8195
Fax: (714) 898-8194
busdev@mspu.us
www.mspu.us
MSP University Announces Partnership with Third Tier to Benefit IT Solution Providers
Largest online business improvement resource for IT professionals and managed service providers partners with advanced IT support services organization
Garden Grove, CA 06/09/2010- Managed Service Provider University (MSPU); the largest consultancy and online resource dedicated to business transformation and improvement strategies for information technology (IT) professionals and managed service providers worldwide, announced today its strategic partnership with Third Tier, a leading provider of advanced remote support services for IT professionals.
This strategic partnership enhances MSP University’s 7,000+ partner channel’s ability to increase their technical capabilities and scale their remote support services to their clients efficiently and cost-effectively.
“Integrating Third Tier’s services and capabilities into an IT solution or managed services provider’s deliverables greatly benefits their practices as well as their clients’ businesses”, said Erick Simpson, Vice President of MSP University. “This strategic partnership is another great example of MSP University’s mission to seek out and engage with business partners whose products and services will add value to our members’ businesses”.
Third Tier provides remote support services for IT Professionals that serve the SMB market with immediate access to subject matter experts. This approach provides IT professionals a more efficient alternative to traditional vendor support and gives them the confidence they need to support complex environments without having to invest in costly specialist staff.
“We’re excited about the opportunity this partnership presents to assist MSP University’s partners in growing their businesses”, said Amy Babinchak, Managing Partner of Third Tier. “By teaming up with MSP University, we’re delivering valuable services to help their members get the most out of their partnership with MSPU.”
About MSP University
MSP University provides IT business operations, sales and marketing and technical service delivery improvement education, training, fulfillment and consulting services to Fortune 50 manufacturers, distributors, membership organizations, vendor channels, franchises and thousands of independent IT service organizations worldwide. MSP University is the ultimate resource for IT solution providers, whether preparing to transition to an annuity-based Managed Services delivery model, or who are already delivering Managed Services, and wish to increase their knowledge of IT and Managed Services vendors, services, solutions and business, technical and sales and marketing best practices to drive revenue and increase profitability. For more information, visit www.mspu.us.
About Third Tier
Third Tier’s expertise includes a wide range of SMB technologies including Exchange, SQL, SharePoint, Active Directory, DNS, Hyper-V, System Center, Macintosh, Calyptix Access Enforcer, SBS, EBS and general networking. For more information, visit www.thirdtier.net.
0 Categories : Announcement
Search
Support
Third Tier provides advanced support services to IT Professionals. Learn about what we do at http://www.thirdtier.net or click on the support icon below to chat with one of our support representatives.
Third Tier
Copyright © 2012 All Rights Reserved
Copyright © 2012 All Rights Reserved