Eriq Neale :: Third Tier

Archive for Eriq Neale

Jun
19

Memorial Donations for Eriq Neale

by amy

Memorial donation for Eriq Oliver Neale are going to CaringBridge. CaringBridge is an amazing “free” resource for patients to stay in touch with their extended family and communities. Through CaringBridge Eriq and Anna were able to convey updates to many people across the world. There are two ways to donate. You can visit CaringBridge.org and make a tribute. Or you can deposit money via paypal to eriqcare@gmail.com funds collected there will be transferred to CaringBridge following Saturday’s service.
If you are attending the life celebration on Saturday, Anna will be collecting yarn of any color or type. A group of her friends will use them to crochet Qcaps and plan on donating them to a local chemo treatment center. One skein makes about two caps.

0 Categories : Eriq Neale

Jun
18

Eriq Neale Life Celebration Announcement

by amy

On Friday, Eriq Neale passed away after a year long battle with cancer. He didn’t like the term battle. It didn’t feel like a war. It simply felt like an invader had taken up residence in his body and with a 0% prognosis, there was no war to win, only a fight to continue to live well as long as possible. He did defy the odds.

Eriq did not wish to be known for cancer. He wished to be known for his life achievements and loves. In 44 years he did manage to accumulate quite list of them and certainly earned the right to be proud. If you look down the list, a theme emerges of a man who lived to give to community. He gave of himself to communities in ways that supported those communities in various ways at different times in his life.

Music writer and performer
Author
Microsoft MVP
Speaker
Student minister
“Father” for professional baseball hopefuls
Business owner
Husband
Friend

A couple of these roles touched me personally. We spoke, wrote, and travelled together. We were MVP’s, business owners, business partners and friends. I have said that if we each took out a personal ad, we would have never found one another. Our differences were pretty striking: man-woman, carnivore – vegetarian, Texas – Michigan, MAC – PC, chocolate hater – chocolate addict and on and on, but what we did have in common was a love of community, a sense that we could make a difference and a desire to have fun. We giggled a lot. We took things in stride. We ate ice cream. I learned a lot about baseball. My last text from him read, Go Tigers! We hung out and found humor in almost everything. I’m richer for the fates having put us in the SBS MVP community at the same time where we developed a friendship that was very significant for me. I find that in the middle of life that developing a new best friend doesn’t happen very often. I guess I was lucky.

On Saturday, June 23rd at 2pm Anna Neale, his wife of 18 years, is hosting a life celebration in Denton Texas at the University of North Texas Campus Ministry Center (1501 Maple Street, Denton, TX 76201) where Eriq and his wife originally met and were later married. There will be a short service, followed by a reception, giving us all a chance to celebrate Eriq’s 44 years of life by listening to his music, see pictures of him and reminiscing with his professional peers, friends and family. Anna has extended an invitation anyone who may be interested in attending.

Condolences may be sent to any of the addresses below:

UNT Campus Ministry Center 1501 Maple Street Denton, TX 76201

Anna Neale 7017 Riverchase Trail Denton, TX 76210

EON Consulting, LLC 1204 W University Dr., Ste. 312 Denton, TX 76201

with a void in my heart,

Amy

0 Categories : Eriq Neale

Jan
14

First Look: OnLive Desktop for iPad

by Eriq

I saw a little e-mail the other day that linked to an article at ZDNet about a new app for the iPad – OnLive Desktop – which promised to deliver a virtual Windows 7 desktop and Office applications over the air. Of course, I popped right on over to the web site at OnLive and signed up to be notified when the service was opened up. Well, this morning I received my e-mail that my account was ready to go, so I fired up my iPad, downloaded the OnLive Desktop app, and got going. Here’s a very quick overview of the service, because I had very little time to really investigate this morning.

First, I launched the OnLive Desktop app:

OnLive Desktop Splash Screen

After the splash screen displayed, I was prompted to log in with my OnLive credentials. I had created these earlier in the week when I requested notification of the service availability.

Sign into OnLive account

Once I got signed in, I was prompted to agree with their Terms of Service and other policies, which I did.

OnLive Terms of Service

Then it attempted to connect. I wasn’t terribly surprised to see this “currently full” message, since I think the service went live in the last 24-48 hours and there are probably a lot of people like me trying to connect in and see how this thing works.

OnLive Service Full

After a brief wait (less than 5 minutes), the service cleared and I got a connection. I was presented with a full Windows 7 desktop, including desktop shortcuts to the Office applications, the Documents folder, and other resources.

OnLive Windows 7 Desktop

I looked in the Video Library of the documents folder and perused a couple of the online videos provided. The streaming quality of the video files was not bad, although there were a couple of points where I experienced network congestion and the video image artifacted (is that a word?) pretty badly. It cleared up within seconds, however.

OnLive Sample Video Files

I also checked to see what else was on the Start menu for the virtual desktop.

OnLive Windows 7 Start Menu

In one of the guides I read while waiting for the initial connection to be made, I saw a note that said you should upload one or more files to the desktop using the http://files.onlive.com address. That link requests your credentials for your OnLive account.

OnLive Files Web Sign-in

Once I signed in, I could see that there were no files in the document library. But by this point, the application had come back up.

OnLive Files Web View (empty)

I launched Microsoft Word, and it opened up pretty quickly on the screen.

OnLive Desktop Word 2010

I created a basic document and started to enter text using the on-screen keyboard. This was relatively clumsy to use, especially given my familiarity with the iPad on-screen keyboard, but it worked.

OnLive Desktop Keyboard Entry

I also tried the handwriting tool, and despite my absolutely horrible handwriting (I’m just not used to “writing” on the iPad screen), it was able to translate my scribble correctly.

OnLive Desktop Handwriting Tool

I went to save the file and made sure to save it in the Documents folder, Fortunately, that was the default.

OnLive Desktop File Save

After quitting Word, I went back to the document library on the virtual Windows machine, and there was my highly important file, showing exactly where it should have been.

OnLive Desktop Documents Folder

I also checked the web files area, and sure enough, the document was showing there as well. Synchronization time was pretty fast (of course, this was a really small file).

OnLive Web Files Documents Folder

For grins, I uploaded a larger file to see how long it would take to synchronize. I opened the web upload tool, and it allows you to select 5 files at a time for upload, if needed.

OnLive Files Upload Tool

I selected my one file, uploaded it, and checked that it showed in the web files Documents folder.

OnLive Files Document Uploaded

Almost immediately, the file also showed up in the OnLive Desktop documents folder. I saw the note in the taskbar that it was synchronizing the files, and it was less than a minute before I saw the “files synchronized” notice and was able to open the new file.

OnLive Desktop Document Synchronized

This PowerPoint document was created using PowerPoint 2011 for the Macintosh, but it had no problems opening in PowerPoint 2010 on the OnLive Desktop machine.

OnLive Desktop PowerPoint Document

I went through the slide desk in presentation mode, and periodically noticed some video artifacting during the display. I tried to grab a shot of the artifacting, but this was as close as I could get after multiple attempts, so I stopped trying.

OnLive Desktop PowerPoint Presentation Artifacting

After that, I quit PowerPoint and logged off the virtual machine. OnLive Desktop then told me my session was complete and that I would need to open the app again to sign into my account again.

OnLive Desktop Log Off

All in all, I was pretty impressed with the performance of the virtual machine during this quick look. My iPad is connected to an Apple AirPort Express at home, and we have a 20/10 FiOS connection at the house, so our bandwidth is really good here. In future testing, I’ll connect my iPad over my Verizon MiFi and see how the network performance is there. I’ll also do more testing and looking at the tablet tools that are provided to help you get more effective with the tablet interface of the virtual machine. Out of the box, and for no cost for 2.0GB of hosted storage, this is pretty much a win-win for someone who needs to edit or display Office documents on their iPad. I’ll have other posts as I find other meaningful uses of the application.

Categories : Eriq Neale

Sep
23

All the Details for the Brain Explosion

by amy

We had a dress rehearsal of one of the presentations last night with a small local audience. The most technical guy, stopped me on our way out the door and said “I’m a bit embarrassed to admit this, but I learned something tonight. I shouldn’t have but I did. Who was that speaker again?” I was thrilled. That’s what it is all about, isn’t it? Picking up that tidbit that you didn’t know. Even if you think you know something inside and out there is always room to learn just that much more on a technical topic. When you pick up that nugget it make the whole thing worth the effort. That’s why I love IT and I bet that’s why you love it too. I’m looking forward to being in a whole room of amazing IT professionals. See you in Vegas! We have a great day planned for you.

Haven’t registered yet? Please do so now. www.thirdtier.net/registration Your registration fee includes a full day of training, lunch and an evening with Third Tier at the local pub. Space is limited so register today.

2011 Brain Explosion – A Master Class in Remote Access

8:30am – doors open, meet & greet, welcome by Amy Babinchak
9:00am – DNS Mysteries Unveiled
10:15 – break (15 min)
10:30 – Under the Covers of Remote Web Access
12:00 – Lunch – Calyptix Security
12:30 – Securing Remote Access using Radius
1:15 – Direct Access for Smaller Businesses
2:30 – break (15 min)
2:45 – Becoming a Messaging Sleuth
3:30 – Thin Client Standardization and Configuration
4:15 – Final thoughts, dismiss by Amy Babinchak

Later that same evening: PARTY with Third Tier and SBSMigration at McFadden’s Pub.

Direct Access for Smaller Businesses – Cliff Galiher

DirectAccess is a remote connectivity technology that opens new doors for end users to access company resources like never before and can greatly reduce the support burden of managing computers that are regularly outside a company LAN. Implementing DirectAccess can be a daunting task with most of the documentation focusing on large enterprise deployments. In this session you will learn about the DirectAccess from the inside. When you are done, you will know where it can fit in your network, how to do a deployment focusing on the small or midsized business, and some common pain points with troubleshooting tips, making DirectAccess more available to small businesses than ever before.

The Managed Edge – Ben Yarbrough, Calyptix

Calyptix Security is pioneering the development of “The Managed Edge”^tm cybersecurity solution. The Managed Edge is born out of two massive trends that are converging to put extreme pressure on IT security for small and medium sized businesses. We’re seeing a massive migration of computing and network infrastructure from the main office into the cloud; and a parallel rapid proliferation of mobile computing devices in the form of bigger, faster tablets and smart phones. The combination of these two forces has resulted in a dramatic expansion in demand for remote access to corporate computing resources from employees who are increasingly working from home, on-the-road, or deployed virtually in an array of satellite offices.

KISS Edge Security – Brian Higgins

What do your wireless access point, a cable / DSL modem, and a VPN connection have in common? They can all be authenticated against a central user database such as Active Directory using RADIUS. RADIUS is one of the least known / utilized methods of authentication available in Windows, but one of the most useful. The most common use for RADIUS in small business is to authenticate external users who want to connect to a company’s VPN appliance, enabling them to use the same username and password for their remote access as their AD logon, because everything, including their password, is tied back to their Active Directory account. Ever wonder how an ISP tracks who is connected to their network, or what speed internet service you purchased? In this session we will answer that question and more as we explore some of the various uses of RADIUS, ways you probably already interact with it (probably unknowingly), and how you can take advantage of this very useful protocol to provide your clients with a simpler, more streamlined connection process, while actually making things easier to manage.

Under the Covers of Remote Web Access – Eriq Neale

Since SBS 2003, the SBS family of products has included a feature that, quite frankly, has made some of the other product lines jealous – the Remote Web Workplace (now called Remote Web Access in the 2011 series of products). Starting with the 2008 product series, Microsoft made some significant changes to the way this remote connectivity tool works behind the scenes, and in some cases that has led to some frustration on the part of the user and IT support community. In this session, we will show you how remote connectivity works under the hood so you can learn how to gain remote access to servers and workstations while bypassing the RWA interface, as well as finally being able to allow Macintosh and other devices to remotely control PCs using this same mechanism. Plus, we’ll show you how to build your own remote access infrastructure using the same tools that MS uses to make the remote connectivity of RWA work.

Becoming a Message Sleuth – David Shackelford

Sometimes as a consultant you are asked to be the expert on what happened to a message that was or wasn’t delivered. While you may have used the Exchange message tracking logs and the application log, there are also the SMTP protocol logs, the filtering logs and additional diagnostic logging at your disposal. This session will get you familiar with the tools and give you the best practices for getting useful data out of them, making you look like a CSI guy (or gal). I’ll focus on the scenarios that I encounter every week working for ThirdTier.

DNS Mysteries Unveiled – Jeremy Anderson

Name the single most important aspect of any computer network, from the smallest office to the largest multi-national corporation. Name the one thing that each of us use every day, that we don’t even think about. This is DNS.DNS is a complex protocol that is required for daily operation of your networks. DNS is often set up behind the scenes and has little maintenance and configuration. But what do you do if it’s not working? How do you troubleshoot and verify its operation? Can you be certain that you have your DNS set up and configured according to best practices? An overview of DNS and how it works, with an emphasis on ‘WHY’ it matters, how to troubleshoot, and what tools to use to verify its operation. I will go over the different types of DNS servers, split scopes, DNS replication, and other terms that you may have heard. DNS is a practical solution to an everyday problem, that we do not nearly spend enough time on, assuming that it will just work. The intricacies and mysteries of DNS will be explained to you.

Thin Client Device Standardization – Steven Banks

In a world of MultiPoint and increased use Remote Desktop Services it’s time we gained some understanding on how to best manage thin client devices. They aren’t PC’s after all and capabilities and available tools very from manufacturer to manufacturer and even among models of devices. Get too many varieties and you could have a real mess. We’ll have several different types of devices with us to demonstrate management techniques.

We still have a few tickets left, so feel free to share with your friends!

0 Categories : Amy Babinchak, Brain Explosion, Brian Higgins, Calyptix, Cliff Galiher, Dave Shackelford, Eriq Neale, Jeremy, SMB Nation, Steve

Sep
2

Adding URLs to Internet Explorer Security Zones with Group Policy Preferences

by Eriq

One project we’ve been working on locally requires that a particular URL be added to the Trusted Sites zone in Internet Explorer for all users. Since this is a rather large site, we didn’t want to have to touch each machine individually, especially since some of the machines are shared. I did quite a bit of looking around to see if this could be done with Group Policy, and there is a solution that has a lot of blog posts about how to configure it using the Site to Zone Assignment List Policy setting. Unfortunately, when we tested this, it had the unfortunate side effect of locking users out from making any changes to the Trusted Sites list and effectively removed all of the sites that had been in their lists beforehand (luckily for us, we follow our own best practices and tested this internally before deploying at the client site).

It took quite a bit of digging, but I did find a way to achieve our goal using Group Policy Preferences and manipulating the appropriate settings in the user section of the registry. In this example, we’re going to add the url https://remote.smallbizco.net to the Trusted Sites zone. Here’s how it’s done.

On the domain controller, open the Group Policy Management Console (gpmc.msc or under Administrative Tools).
Right-click on the domain object and select Create a GPO in this domain, and Link it here…
Give the GPO a meaningful name (I chose the not-very-clever URLs Added to IE Security Zones as a sample name).
Right-click on the new GPO and select Edit.
Expand User Configuration -> Preferences -> Windows Settings and select Registry.
Right-click on Registry and select New -> Registry Item.
Select Update for the Action and HKEY_CURRENT_USER as the Hive, then click on the browse button next to Key Path.
Expand HKEY_CURRENT_USER -> Software -> Microsoft -> Windows -> CurrentVersion -> Internet Settings ->ZoneMap and click EscDomains, then click Select.
Click anywhere in the Key Path field and press the End key. At the end of the Key Path string, type a backslash, then the domain of the site (in this case smallbizco.net) then another backslash and the name of the site in the domain (in this example, remote). In the Value field enter the protocol type (in this example we used https, but http, ftp, and other protocols can be used in this field, or you can ender an asterisk for all protocols). Change the Value Type to REG_DWORD, then enter the value data for which security zone you want to enter the URL into. 1 is for the Intranet zone, 2 is for the Trusted Sites zone, 3 is for the Internet Zone, and 4 is for the Restricted Sites zone).
Click Apply, then click OK. If you want to add other URLs repeat steps 6 through 10.
After you have entered all the URLs you need, close the Group Policy Management console.
From the domain controller, run the command gpupdate /force and wait for the command to finish. You may be prompted to log off, but that is not necessary for this policy to take effect.
From the workstation, you can either reboot and let the policy apply at the next login, or you can close Internet Explorer and run gpupdate /force from the workstation to apply the updated policy.
When you look at the Trusted Sites list in Internet Options, you will now see the URL has been added to the list.

Note that the client will have to have the Group Policy Prefences Client Side Extensions loaded if the client OS is Windows XP, Windows Vista, or Server 2o03 ( KB943729). Adding URLs using this method does not interfere with any URLs that may have already been added by the user, and this will apply to every user in the domain. If you need to further restrict which users have this policy applied, you can either apply the GPO to a different OU within the domain or change the Security Group to which the GPO should apply in the Security Filtering settings of the GPO.

Categories : Eriq Neale

Sep
1

Brain Explosion Session Detail: Under the Covers of Remote Web Access

by amy

Eriq Neale aka: The Boss, SBS MVP, SBS Unleashed lead author and baseball fanatic is going to throw off the covers of Remote Web Access. Why? Well, because if you know how it works you can implement similar technology for any of your clients and you can make it work for almost any OS, not just Microsoft’s.

Remember, register to reserve your space. Last year we sold out. www.thirdtier.net/registration

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So who wrote this blog and what do they do for a living anyway?
We’re Third Tier. We provide advanced Third Tier support for IT Professionals.
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0 Categories : Brain Explosion, Eriq Neale, Remote Desktop, SBS 2008, SBS 2011, SMB Nation

Aug
10

Registration is OPEN!

by amy

Join us for a Brain Explosion Master Class in Remote Access

exploding-brain

Join us on September 29th in Las Vegas for an SMBNation Pre-Day event.

The day will begin at 8:30am with introductions, then at 9:00am sharp the first session begins. Lunch and an evening at the pub are included with your $100 registration fee. So not only are we providing amazing content by our very own Third Tier consulting team, but we’re going to have fun too!

Members of our own staff will be presenting at this event: Eriq Neale, Brian Higgins, Dave Shackelford, Jeremy Anderson, Steve Banks and Cliff Galiher

Here’s what we’ve got planned:

2011 Brain Explosion – A Master Class in Remote Access

8:30am – doors open, meet & greet, welcome by Amy Babinchak
9:00am – Mastering DNS
10:15 – break (15 min)
10:30 – Under the covers of Remote Web Access – how it all works.
12:00 – lunch break (30 min) Vendors Lunch.
12:30 – Securing Remote Access using Radius
1:15 – To Be Determined
2:30 – break (15 min)
2:45 – Advanced Exchange Diagnostics
3:30 – Really Enabling Work from Anywhere on Multiple Devices
4:15 – Final thoughts, dismiss by Amy Babinchak

Later that same evening: PARTY with Third Tier at the local Pub.

0 Categories : Amy Babinchak, Announcement, Brain Explosion, Brian Higgins, Cliff Galiher, Dave Shackelford, Eriq Neale, Jeremy, Steve

Mar
14

SBS 2011 Completing Installation Recording Posted

by amy

In February Eriq and Amy held a Third Thursday webinar that was part two of Installing SBS 2011. The recording of this session is available free for download in our store.

http://www.thirdtier.net/store/

Scroll down to the bottom of the page for the list of current recorded webinars in our series.

Our next webinar is coming up on March 17th. Grab a green beer and join us at Noon Eastern. For Preparing to Migrate to SBS 2011

Add to my Outlook Calendar:

https://www.livemeeting.com/cc/harborcomputerservices/meetingICS?id=5GT5PJ&role=attend&pw=5%40rXZhkzf&i=i.ics

This month we’re going to review the steps necessary to prepare your existing environment for migration to SBS 2011 Standard. We’ll use the Microsoft documentation on migration from SBS 2003 as the starting point for our presentation. In this presentation we’ll make a some additions/subtractions and reordering of that document. You will leave this session with a blueprint ready to implement for your next migration.

You will find Microsoft’s migration preparation document on TechNet. You should download this document and become familiar with it in preparation for this webinar.

http://technet.microsoft.com/en-us/library/gg563799.aspx

See you on Third Thursday!

0 Categories : Amy Babinchak, Eriq Neale, SBS 2011, Webinar

Feb
21

Eriq Neale Appearing on Talk TechNet February 25, 2011

by Third Tier

Third Tier co-founder Eriq Neale will be appearing on Talk TechNet live this coming Friday, February 25, 2011. This is a LIVE event where you can call in and ask questions via phone, or connect using Live Meeting and submit questions through that interface during the hour. Based on previous episodes, this promises to be an entertaining and educational hour.

https://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032476777&Culture=en-US

TechNet Webcast: Talk TechNet with Keith Combs and Matt Hester – Episode 10: Eriq Neale on Small Business Server (Level 200)

Event ID: 1032476334

Language(s): English.

Product(s): Windows Small Business Server.

Audience(s): IT Decision Maker, IT Generalist.

Event Overview

Talk TechNet is all about discussing topics and trends in the world of IT Professionals. In this show we’ll have guest Eriq Neale. Eriq is a Microsoft Small Business Server (SBS) MVP six years running. Eriq is a native Texan, founder and owner of EON Consulting. I’m sure you’ll recognize his name as lead author for the books Microsoft Small Business Server Unleashed (both 2003 and 2008). Call in and join us for what promises to be a lively 60 minute session. Get some burning questions answered.

1 Categories : Announcement, Eriq Neale, SBS 2011

Feb
17

Q&A from the February 2011 Third Thursday Webinar – Configuring SBS 2011

by Third Tier

The following is the Q&A from the February 2011 Third Thursday webinar on Configuring SBS 2011 Standard. If you didn’t get a chance to ask your question or you have a question after listening to the recording of the webinar, head on over to our Forum site (https://www.thirdtier.net/forum) and post your questions in the Third Tier Info / Webinars area!

Question: If you click on the Status column first, and then in the Startup Column, any services that are not running will be at the top of the list. Saves you from scrolling down the lsit.

Answer: good tip!

Question: for later: certificates: do I order a certicate for remote.corbus.nl or corbus.nl?

Answer: you’ll likely get the cert for remote.corbus.nl, unless you are wanting a wildcard certificate for the entire domain.

Question: Public share is not moved by the Wizards – must be done manually

Answer: That’s correct.

Question: Does the SBS2011 built-in backup support Exchange-aware backup? SBS2008 did not if I’m not mistaken…

Answer: Yes, both SBS 2008 and SBS 2011 do include Exchange as part of the backup process.

Question: If using a third party backup, what is the recommended procedure to get SBS to not report that backup is not configured?

Answer: It was not possible to change that alert in SBS 2008, I have not checked to see if that has changed in SBS 2011, but I suspect that it works the same as SBS 2008, meaning that you will still see the alert even though you have a third-party backup configured and running.

Question: for smaller clients that might use Microsoft Security Essentials will they be reporting back to the SBS console that they are up-to-date, or virus riddled?

Answer: MSE should report correctly to the SBS console

Question: When you change external backup drives in the morning, does it make a full backup at noon on the new cartridge, thereby slowing down the system?

Answer: I believe that is correct. A full backup is taken when a backup drive is swapped out.

Question: Are you seeing issues with Forms Based Authentication service not starting up on reboot?

Answer: answered live

Question: Haven’t seen it on our production 2011.

Answer: Thanks.

Question: setup of USB backup drives needs to be done with all external drives connected – got error when adding another drive until original drives were reconnected

Answer: Great tip!

Question: Symantec Protection Suite Small Business Edition is not yet supported for SBS 2011 – any other recommendations?

Answer: Some of us are holding off on installing any AV on the SBS 2011 for the time being.

Question: If you decide to use Trend client on server, use WFBS6 for now, not WFBS7. We have WFBS7 running on our SBS 2011 TAP site, but recommend WFBS6 on new deployments for now.

Answer: That’s something we’ve heard from several people, thanks for sharing.

Question: I did experience an issue on a clean install of SBS 2011 with BAckup configured and functioning properly. For some reason the Exchange transaction log files were not being committed and deleted. I resolved the issue by killling the origional backup and after reconfiguring backup Exchange realized the backups were being performed and the transaction logs flushed. Much panic when the C: drive ran out of space in a matter of a day or two.

Answer: Thanks for sharing, we hadn’t heard about this specific item.

Question: I have Trend WFBS 7 installed on one production – most current patch released end of January addresses memeory and PCU issues. appears to work OK

Answer: Good to hear, thanks for sharing.

Question: Any issues with Outlook Anywhere / Autodiscover that you have come across on your lab boxes (that have haunted SBS 2008 in the past)?

Answer: answered live

Question: +who does a hosted console for their AV ?

Answer: Trend, Vipre are the two that i’m aware of. Others may also.

Question: thanks guys!

Answer: welcome

Question: Thanks………….. Lots of good info!

Answer: welcome!

—–

So who wrote this blog and what do they do for a living anyway?
We’re Third Tier. We provide advanced Third Tier support for IT Professionals.

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