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Archive for Steve

Sep
23

All the Details for the Brain Explosion

by amy

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We had a dress rehearsal of one of the presentations last night with a small local audience. The most technical guy, stopped me on our way out the door and said “I’m a bit embarrassed to admit this, but I learned something tonight. I shouldn’t have but I did. Who was that speaker again?” I was thrilled. That’s what it is all about, isn’t it? Picking up that tidbit that you didn’t know. Even if you think you know something inside and out there is always room to learn just that much more on a technical topic. When you pick up that nugget it make the whole thing worth the effort. That’s why I love IT and I bet that’s why you love it too. I’m looking forward to being in a whole room of amazing IT professionals. See you in Vegas! We have a great day planned for you.

Haven’t registered yet? Please do so now. www.thirdtier.net/registration Your registration fee includes a full day of training, lunch and an evening with Third Tier at the local pub. Space is limited so register today.

2011 Brain Explosion – A Master Class in Remote Access

8:30am – doors open, meet & greet, welcome by Amy Babinchak
9:00am – DNS Mysteries Unveiled
10:15 – break (15 min)
10:30 – Under the Covers of Remote Web Access
12:00 – Lunch – Calyptix Security
12:30 – Securing Remote Access using Radius
1:15 – Direct Access for Smaller Businesses
2:30 – break (15 min)
2:45 – Becoming a Messaging Sleuth
3:30 – Thin Client Standardization and Configuration
4:15 – Final thoughts, dismiss by Amy Babinchak

Later that same evening: PARTY with Third Tier and SBSMigration at McFadden’s Pub.

Direct Access for Smaller Businesses – Cliff Galiher

DirectAccess is a remote connectivity technology that opens new doors for end users to access company resources like never before and can greatly reduce the support burden of managing computers that are regularly outside a company LAN. Implementing DirectAccess can be a daunting task with most of the documentation focusing on large enterprise deployments. In this session you will learn about the DirectAccess from the inside. When you are done, you will know where it can fit in your network, how to do a deployment focusing on the small or midsized business, and some common pain points with troubleshooting tips, making DirectAccess more available to small businesses than ever before.

The Managed Edge – Ben Yarbrough, Calyptix

Calyptix Security is pioneering the development of “The Managed Edge” tm cybersecurity solution. The Managed Edge is born out of two massive trends that are converging to put extreme pressure on IT security for small and medium sized businesses. We’re seeing a massive migration of computing and network infrastructure from the main office into the cloud; and a parallel rapid proliferation of mobile computing devices in the form of bigger, faster tablets and smart phones. The combination of these two forces has resulted in a dramatic expansion in demand for remote access to corporate computing resources from employees who are increasingly working from home, on-the-road, or deployed virtually in an array of satellite offices.

KISS Edge Security – Brian Higgins

What do your wireless access point, a cable / DSL modem, and a VPN connection have in common? They can all be authenticated against a central user database such as Active Directory using RADIUS. RADIUS is one of the least known / utilized methods of authentication available in Windows, but one of the most useful. The most common use for RADIUS in small business is to authenticate external users who want to connect to a company’s VPN appliance, enabling them to use the same username and password for their remote access as their AD logon, because everything, including their password, is tied back to their Active Directory account. Ever wonder how an ISP tracks who is connected to their network, or what speed internet service you purchased? In this session we will answer that question and more as we explore some of the various uses of RADIUS, ways you probably already interact with it (probably unknowingly), and how you can take advantage of this very useful protocol to provide your clients with a simpler, more streamlined connection process, while actually making things easier to manage.

Under the Covers of Remote Web Access – Eriq Neale

Since SBS 2003, the SBS family of products has included a feature that, quite frankly, has made some of the other product lines jealous – the Remote Web Workplace (now called Remote Web Access in the 2011 series of products). Starting with the 2008 product series, Microsoft made some significant changes to the way this remote connectivity tool works behind the scenes, and in some cases that has led to some frustration on the part of the user and IT support community. In this session, we will show you how remote connectivity works under the hood so you can learn how to gain remote access to servers and workstations while bypassing the RWA interface, as well as finally being able to allow Macintosh and other devices to remotely control PCs using this same mechanism. Plus, we’ll show you how to build your own remote access infrastructure using the same tools that MS uses to make the remote connectivity of RWA work.

Becoming a Message Sleuth – David Shackelford

Sometimes as a consultant you are asked to be the expert on what happened to a message that was or wasn’t delivered. While you may have used the Exchange message tracking logs and the application log, there are also the SMTP protocol logs, the filtering logs and additional diagnostic logging at your disposal. This session will get you familiar with the tools and give you the best practices for getting useful data out of them, making you look like a CSI guy (or gal). I’ll focus on the scenarios that I encounter every week working for ThirdTier.

DNS Mysteries Unveiled – Jeremy Anderson

Name the single most important aspect of any computer network, from the smallest office to the largest multi-national corporation. Name the one thing that each of us use every day, that we don’t even think about. This is DNS.DNS is a complex protocol that is required for daily operation of your networks. DNS is often set up behind the scenes and has little maintenance and configuration. But what do you do if it’s not working? How do you troubleshoot and verify its operation? Can you be certain that you have your DNS set up and configured according to best practices? An overview of DNS and how it works, with an emphasis on ‘WHY’ it matters, how to troubleshoot, and what tools to use to verify its operation. I will go over the different types of DNS servers, split scopes, DNS replication, and other terms that you may have heard. DNS is a practical solution to an everyday problem, that we do not nearly spend enough time on, assuming that it will just work. The intricacies and mysteries of DNS will be explained to you.

Thin Client Device Standardization – Steven Banks

In a world of MultiPoint and increased use Remote Desktop Services it’s time we gained some understanding on how to best manage thin client devices. They aren’t PC’s after all and capabilities and available tools very from manufacturer to manufacturer and even among models of devices. Get too many varieties and you could have a real mess. We’ll have several different types of devices with us to demonstrate management techniques.

We still have a few tickets left, so feel free to share with your friends!

Haven’t registered yet? Please do so now. www.thirdtier.net/registration Your registration fee includes a full day of training, lunch and an evening with Third Tier at the local pub. Space is limited so register today.

0 Categories : Amy Babinchak, Brain Explosion, Brian Higgins, Calyptix, Cliff Galiher, Dave Shackelford, Eriq Neale, Jeremy, SMB Nation, Steve
Aug
10

Registration is OPEN!

by amy

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Join us for a Brain Explosion Master Class in Remote Access

exploding-brain

Join us on September 29th in Las Vegas for an SMBNation Pre-Day event.

The day will begin at 8:30am with introductions, then at 9:00am sharp the first session begins. Lunch and an evening at the pub are included with your $100 registration fee. So not only are we providing amazing content by our very own Third Tier consulting team, but we’re going to have fun too!

Register now

Members of our own staff will be presenting at this event: Eriq Neale, Brian Higgins, Dave Shackelford, Jeremy Anderson, Steve Banks and Cliff Galiher

Here’s what we’ve got planned:

2011 Brain Explosion – A Master Class in Remote Access

8:30am – doors open, meet & greet, welcome by Amy Babinchak
9:00am – Mastering DNS
10:15 – break (15 min)
10:30 – Under the covers of Remote Web Access – how it all works.
12:00 – lunch break (30 min) Vendors Lunch.
12:30 – Securing Remote Access using Radius
1:15 – To Be Determined
2:30 – break (15 min)
2:45 – Advanced Exchange Diagnostics
3:30 – Really Enabling Work from Anywhere on Multiple Devices
4:15 – Final thoughts, dismiss by Amy Babinchak

Later that same evening: PARTY with Third Tier at the local Pub.

0 Categories : Amy Babinchak, Announcement, Brain Explosion, Brian Higgins, Cliff Galiher, Dave Shackelford, Eriq Neale, Jeremy, Steve
Aug
8

Return of the Brain Explosion: Mastering Remote Access

by amy

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Join us on September 29th in Las Vegas as we gear up for the SMB Nation conference with a Masters Class in Implementing and Supporting Remote Access brought to you by members of our staff.

Last year we had a ball, training all day and freely pouring beer into the night. A true geek festival. We’re going to do it all over again. Since last year there’s been a dramatic proliferation of demand for remote access by your users. During this pre-day event we’re going to deep dive into the stuff that makes remote access to network resources reliable, secure and functional for your end users. When you implement this stuff you’ll be the hero! All the content is going to be delivered by Third Tier staff. This is your chance to pick their brains in person. Speakers include: Brian Higgins, Jeremy Anderson, Steve Banks, Amy Babinchak, Cliff Galiher and David Shackelford. That’s a lot of big brains for one room!

Space is limited. Last year we sold out! Registration is about to open. So save the date and keep an eye on this blog.

Here’s what we’re going to cover:

8:30am – doors open, meet & greet, welcome

9:00am – The day begins with DNS. A fitting start to a day full of understanding remote access technologies. DNS is the foundation to all network communications and we’ll show you how the packets flow, which DNS entries are critical and how to create them.

10:15 – break (15 min)

10:30 – So now you’ve got your DNS records in place and understand which remote access technologies require which kinds of records. This bring us to security. In this session we’ll demonstrate how to secure VPN remote access using Radius. You’ve seen that Radius option in your router, in your firewall and even in your server. So why aren’t you using it to secure remote access to your network? We’ll show you how it’s done.

12:00 – lunch break (30 min) Vendors Lunch.

1:00 – Remote Web Access is a very popular feature of Small Business Server. In this session we’re going to tear it down bit by bit and show you exactly how it works. There’s no OZ behind the curtain. Instead there’s built-in Windows technology. Leave from this session not only able to troubleshoot RWA but also able to create an RWA like interface for your non-SBS domains.

2:30 – break (15 min)

2:45 – Tablets, netbooks, iPads, Smart Phones, Apple, Microsoft, Android these devices are everywhere! Which apps can really empower your end users? Which apps are secure and can you make them more secure? In this session we’ll demo a bunch of stuff that it working in the real world for real clients.

4:15 – Final thoughts, dismiss

Later that same evening: PARTY with Third Tier at the local Pub.

0 Categories : Active Directory, Amy Babinchak, Brain Explosion, Brian Higgins, Cliff Galiher, Dave Shackelford, Jeremy, Networking, SBS 2011, SMB Nation, Steve
Jun
20

Steven Banks to Present at Microsoft WPC

by amy

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Third Tier’s Steven Banks will present in the 2011 Worldwide Microsoft Partner conference this summer. If you are going be sure to catch his session.

Opportunity in the Ecosystem: How Windows Small Business Server 2011 Essentials Works “Better Together” with Microsoft and Partner Solutions to Meet Customer Needs

Breakout Session

Curtis Lee, Enrico M. Toro, Steven Banks

Learn how the SBS 2011 Essentials partner ecosystem works “Better Together” to offer great solutions for small organizations, multiplies your revenue opportunities, and wins customers. In this breakout session you will see how integrating solutions like Windows 7 Pro, Office 365, Proxure Keepvault and Trend with SBS 2011 Essentials offers customers a growing ecosystem of solutions, unmatched by the competition, to meet their IT needs worldwide.

LACC 406AB

Wednesday, July 13

3:00 PM – 4:00 PM

 

__________

So who wrote this blog and what do they do for a living anyway?
We’re Third Tier. We provide advanced Third Tier support for IT Professionals like you.

www.thirdtier.net/support

0 Categories : Steve
Feb
10

Steve Banks to speak on User Groups and Hydra Monsters at MVP Nation

by amy

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Third Tier’s Steve Banks will be speaking at MVP Nation. He will be sharing his knowledge in two sessions.

In How To Start A Thriving User Group, Steve and others will share their experience in building thriving local communities of like minded IT Professionals. Steve is sharing the stage with a dynamic bunch of guys that are running some of the most successful groups in the USA and Australia.

In Hydra Monster, Steve Banks and Dean Paron (Microsoft Product Manager for Windows MultiPoint Server) will present this new server product. It’s in the wild now and being used mostly for educational purposes, but Steve has pioneered this product in the small business space. Come learn about this little known Microsoft server from two long time SBS guys.

You didn’t sign up for MVP Nation yet? There’s still time. http://www.smbnationevents.com/Registration.aspx  Third Tier will also have a booth at the conference. Stop by and say Hello.

—–

So who wrote this blog and what do they do for a living anyway?
We’re Third Tier. We provide advanced Third Tier support for IT Professionals.
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WordPress Tags: Steve,Banks,User,Groups,Hydra,Monsters,Nation,Third,Tier,knowledge,sessions,Start,Group,Professionals,Australia,Monster,Dean,Paron,Microsoft,Product,Manager,Windows,MultiPoint,Server,Registration,booth,conference

2 Categories : Announcement, MultiPoint, Steve
Dec
22

Third Tier Staff Named in SMB 150 List

by Third Tier

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Third Tier is pleased to announce that five of our staff were named in the SMB 150 list published in the Q4 2010 issue of SMB PC Magazine. This list was compiled by SMBTN and started with almost 900 nominations and features vendors, media personalities, and other people active in the SMB IT community. Our staff who appeared on the list are:

Amy Babinchak
Steve Banks
Eriq Neale
Dave Shackelford
Wayne Small

The digital edition of the magazine can be downloaded from http://www.smbnation.com/Publications/Magazine/tabid/72/Default.aspx (free registration required to access the content).

Congratulations to Amy, Steve, Eriq, Dave, and Wayne for being named in this prestigious list!

0 Categories : Amy Babinchak, Announcement, Dave Shackelford, Eriq Neale, Steve, Wayne
May
28

Third Tier at SBS Migration IT Pro Conference

by Third Tier

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Third Tier staff members Eriq Neale and Steve Banks are attending the SBSMigration.com conference in New Orleans and will be speaking in various sessions this weekend.

Steve will be moderating and leading a discussion on “right-sizing” servers Friday afternoon from 3:00-4:15pm.

Eriq will be doing a demonstration of the Kerio Connect group collaboration solution Saturday morning from 9:15-9:45, then leading a panel discussion on monitoring and remote access form 9:45-10:45. Eriq will also be posting summaries of the various conference sessions over at his MVP Blog.

If you’re at the conference, be sure to stop them and introduce yourself!

0 Categories : Eriq Neale, Events, Steve
Mar
1

Chico is sportin' his new duds

by steve

Check out Chico's new SBS wardrobe over at Sean's blog.

Categories : Steve
Feb
26

Official SBS Blog – Returning Small Business Server 2008 to a Supported Network Topology

by steve

Great post to check out if you are having network issues with your SBS 2008 network!

We have seen an increase of instances where customers are experiencing various networking problems because they have altered the networking topology by installing multiple NICS or assigning multiple IPs to their single NIC. Some of the more common issues we have seen with this scenario include, but are not limited to:

· Slow or complete loss of file share/network login access

· Problems with Outlook connectivity (mailbox login, Autodiscover, OAB, Free/Busy, OOF assistant, Outlook Anywhere)

· Issues accessing web sites (OWA, RWW, Sharepoint, Connect)

· Issues with service startup, particularly Exchange.

· The server hangs at “Applying Computer Settings” upon boot.

· Inability to complete the SBS networking wizards (IAMW and CTIW)

Categories : SBS 2008, Steve
Feb
26

PSSBS SQL Lunch & Learn this Saturday, 2/27/2010

by steve

Bring your lunch and your SBS related SQL questions this Saturday and join the Puget Sound Small Business Server User Group for our half-day SQL event at Microsoft's Lincoln Square offices! Information is at the PSSBS Website.

Categories : Steve
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