Frequently Asked Questions
Who will be working on my issue?
One of our team of consultants. Please see our Who page to learn more about these amazing individuals.
What is your rate?
Our rate is $175 per hour
What forms of payment do you accept?
We accept PayPal, Credit Cards and eChecks
How should I charge my customers for your service?
That is entirely up to you. We work for you. Some people bill their customer 2 or 3 times the hours that we put in on your behalf. Some bill the actual amount spent. Some mark up our services.
What are your hours?
Our website is always open for you to open a ticket. Our consultants keep different business hours based on their location. Generally the hours are 9:00am eastern to 6:00pm pacific.
What is the name of the support portal you use?
It’s called Kayako Support Suite and is a very common web based portal.
After I open a ticket, how long before someone contacts me?
During business hours we will acknowledge your ticket within 2 hours. After a consultant picks up your ticket they will contact you to arrange a time to work on the issue with you.
How do I make my first payment?
Please visit our store. Once there be sure to check the Terms of Service box.
How do I make an additional payment?
Please visit our store. Once there be sure to check the Terms of Service box.
Do you prorate your time?
Yes, we bill in 15 minutes increments.