Something interesting happens when you have IE 11. Most websites just start working. This is because IE no longer advertises itself by name or version. So those websites that were complaining that you needed a different version or a different browser when you had IE 10 now just start working. Ditto for most of them that you probably have in your compatibility list. I know that I’ve removed almost all sites from my list.
But the SBS 2011 Remote Web Access (RWA) site is different. The initial site displays you login box just fine but then after login you get this:
This problem can be solved two ways. I’ll first describe how to get your user working right now and then what to do to fix the problem for good and for everyone.
A quick check using another computer shows that the site is up! In the process of troubleshooting we also went to OWA and attempted to log in there from the problem computer too.
What we got was an automatically checked box that could not be unchecked, Use the light version of Outlook Web App.
This was the clue that we needed. The OWA issue was one known to us where the solution is to add the site to the compatibility list. We did that. OWA was now fine. Then we added the RWA site to the compatibility list and that site worked fine too.
How do you add a site to the compatibility list? They can be added via group policy but often a person will need to add their own sites. To do that just hit ALT-t on your keyboard. This opens the Tools menu in IE. About half way down the list of tools is Compatibility list. Select that. The website you are on will most likely be populated in the box at the top, if that’s the case just press Add to add it. Click OK that close that menu. Refresh your page to test. If your site isn’t already populated for you go ahead and add it in. All you need is the domain name portion of the site, i.e. yourdomain.com
Now you have the person that called back to work. It’s time to fix this problem for everyone all the time.
This issue can also be resolved by installed Rollup 4 for SBS 2011 which was released in November 2013. Once you have a chance to install the rollup you will no longer need to list the site for compatibility view. Below is the information from Microsoft about the update.
Issue: 404 error when you use Internet Explorer 11 to access the RWA page
loadTOCNode(2, ‘summary’); Consider the following scenario:
- You enable Remote Web Access (RWA) on a server that is running Windows Small Business Server 2011 Standard.
- You use Internet Explorer 11 to access “https://domainname/” to log on to the RWA site and then to visit the shared folders page.
- You click the Company folder, or you click another folder that contains files.
In this scenario, you receive the following error message:
404 – File or directory not found.
The resource you are looking for might have been removed, has its name changed, or is temporarily unavailable.
404 error when you use Internet Explorer 11 to access RWA that is built on a Windows Small Business Server 2011 Essentials-based server: