Microsoft Raises Support Costs in a Big Way

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Beginning December 1st, 2014 Microsoft raised it’s support cost for partners from $249 to $499. Pretty much double. They also offer a pack of 5 calls for $1999.

At Third Tier we’ve never thought of ourselves as competing with Microsoft because we see ourselves as providing a much more personal level of support – IT Pro to IT Pro. We want YOU to be great and to be a better IT firm than your competition. Microsoft wants to get you off the phone.

Let’s be clear about one thing though. We aren’t emergency support. If you have a down server right now you might get a faster response from Microsoft and should probably call them. But if you can schedule the issue you’d like to have worked on, then you might want to open a ticket with us instead. If you open the ticket during business hours then someone will pick up your ticket within about 2 hours. Our once off Helpdesk tickets are $175 per hour worked. Our average ticket time is less than 1 hour billed.

My own small business MSP uses Third Tier. We use Third Tier because they work the way we do. We open a ticket with an issue. Someone gets back with us and then we schedule a time that works for both of us to tackle the problem or project. My staff likes it because they aren’t left wondering when “the call” is going to come in nor do they have to plan to be on the phone for the next 8 hours after that call comes in. They are in control of when the issue is going to be worked on and how much Third Tier is going to do and how much they are going to do. Third Tier fits in with our normal work flow.

So you see I’m a customer as well as the owner of Third Tier. This helps me keep Third Tier focused on being great at supporting small IT firms. Besides Helpdesk we do other things too, like MicroStaffing, Tech Your Books, Project Management, and Small Business Solutions.

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Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals and MicroStaffing for IT consulting firms. Come on over, create an account (no charge) and follow our social media locations.

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