from the SMB Community Podcast The MSP question of the week is how to hold employees accountable for subpar performance. It’s a common problem for any business owner, especially in our industry. The key is to define the culture with three steps: 1) set goals and expectations in writing with your […]
from the SMB Community Podcast The conversation discusses recent changes to laws regarding non-compete agreements for employees. Previously, senior employees could be subject to non-competes but now only those in policy decision making roles qualify. There are differences in state laws, with some like California banning non-competes. But there are also […]
from the SMB Community Podcast Jame and Amy discuss different strategies and options for acquiring a book of business from retiring or exiting MSP owners. One technique for buying a book of business with no money down: One technique is to pay the seller a percentage of the revenues from […]
This is as much for me as it is for you, because I’m constantly forgetting where this is and it’s more common that resetting a password these days. To reset and require a user to register with MFA again, from scratch, Go to https://entra.microsoft.com, then Users, click the User you […]
We are in a period of rapid change. The next five years is full of drama for MSPs. This should all be information that you’ve already heard. But have you internalized it or operationalized it yet?
Cybersecurity is a tricky subject for MSPs and I know it’s on everyone’s mind. Join me in this AMA, sponsored by SuperOps and let’s talk about these issues.
You can gain all of those benefits, if you do customer appreciation right. If you don’t your customer appreciation might just get lost in the shuffle.
The problem with OAuth apps is that they don’t ever fully uninstall themselves. The permissions are left there forever, even after you close the account, just waiting for a hacker to figure out how to exploit. In this blog I’ll show you what permissions are granted and how to remove them for M365 and Google users.
Opening an MSP is easy. Building an MSP is hard. Establishing a grow pattern is harder. Building culture is the hardest part of running an MSP. I’ve shared a lot of the wisdom I’ve gathered over the years. It can summarized as follows: This summary reflects the overarching principles for […]
Much of your data is probably overshared and under managed. Why would this be important for AI and Copilot?