Welcome to Third Tier
Third Tier provides advanced IT support services to professionals. We also provide support for vendors in the small business space looking to assist their customers with advanced implementation and support services.
- Professional
- Our staff members are recognized experts in their field and your issue is tracked through our advanced ticketing system.
- Efficient
- We eliminate the hours spent waiting to be elevated to a person with the skills to help you. All of our staff is Third Tier.
- Informed
- Our staff members are online actively participating in the broader IT community. Blogs, articles, books, conference speakers, mailing list and newsgroup participants or moderators and user groups are some of the ways they participate in the wider IT community.
How Third Tier Works
When a ticket arrives in the Third Tier system, notification automatically goes out to the staff member with the greatest skill in the support area you have identified. That professional will contact you and arrange for the support session to begin. You will not be subject to help desk or call routing. Remote support is provided, over the phone and using RDP, logmein or other remote access methods. During the process both you and your IT professional will be updating your ticket with full information and documentation on the solution to the problem.
To get started you should…
Our areas of expertise include: Small Business Server, Cisco routers, Calyptix firewalls, ISA and Exchange. In addition to the supporting network functions like DNS, DHCP, Anti-Virus packages, PC and MAC desktop OS, etc.
Our rates are US$175/hour prepaid and support time can be purchased through our Store. We request a minimum of one hour paid in advance with your support incident. Should your incident go longer than the initial time requested, your support technician will provide an estimate of the amount of time needed to resolve the incident.
