two pilots flying an airplane

How to Copilot

A list of our blog posts on Copilot. Start with Outlook and move through the entire suite at your pace.

How to Defender

This is a collection of posts about Microsoft Defender. How to set, configure, troubleshoot and implement.


Where do you reset MFA for a user?

This is as much for me as it is for you, because I’m constantly forgetting where this is and it’s more common that resetting a password these days. To reset and require a user to register with MFA again, from scratch, Go to, then Users, click the User you […]

blue and black butterfly on brown stick

What should your MSP drop or adopt?

We are in a period of rapid change. The next five years is full of drama for MSPs. This should all be information that you’ve already heard. But have you internalized it or operationalized it yet?

AMA on Cybersecurity in MSPs

Cybersecurity is a tricky subject for MSPs and I know it’s on everyone’s mind. Join me in this AMA, sponsored by SuperOps and let’s talk about these issues.

clear glass bottles on brown wooden table


The problem with OAuth apps is that they don’t ever fully uninstall themselves. The permissions are left there forever, even after you close the account, just waiting for a hacker to figure out how to exploit. In this blog I’ll show you what permissions are granted and how to remove them for M365 and Google users.

people standing inside city building

Embracing Change and Growth in your MSP

Opening an MSP is easy. Building an MSP is hard. Establishing a grow pattern is harder. Building culture is the hardest part of running an MSP. I’ve shared a lot of the wisdom I’ve gathered over the years. It can summarized as follows: This summary reflects the overarching principles for […]

two women sitting at a table looking at a computer screen

Amy’s sayings: The answer is always Yes

Do not confuse this phrase with the customer is always right or that you have to ask how high when they ask you to jump. Yes, is about empowering your employees.