This is a collection of my posts about running an MSP and successful business strategy and theory.
A list of our blog posts on Copilot. Start with Outlook and move through the entire suite at your pace.
This is a collection of posts about Microsoft Defender. How to set, configure, troubleshoot and implement.
This is a collection of posts on Intune (Endpoint Manager)
This is a collection of my blog posts on how to do things in Entra ID (Azure AD)
Prime Day is coming soon. I hesitated to do this because I’m not a product hawker and I’m really not a gadget person. I know that’s weird for an IT pro. But in the end, I decided to share a few things that might go on sale. And something fun […]
Oh, my AI, what can be done? There’s lot of FUD (fear, uncertainty, and doubt) being spewed from the stages of conferences. But over here in the trenches we are the more practical sort. This isn’t just policy; it’s day-today IT and cyber security using Microsoft 365 Business Premium. What […]
from the SMB Community Podcast Determining the right amount of compensation for employees is a complex issue that many businesses face. In a recent podcast, Amy and James discussed their thoughts and strategies on how to compensate employees. The discussion revealed a wide range of compensation for the same skill set, […]
from the SMB Community Podcast The MSP question of the week is how to hold employees accountable for subpar performance. It’s a common problem for any business owner, especially in our industry. The key is to define the culture with three steps: 1) set goals and expectations in writing with your […]
from the SMB Community Podcast The conversation discusses recent changes to laws regarding non-compete agreements for employees. Previously, senior employees could be subject to non-competes but now only those in policy decision making roles qualify. There are differences in state laws, with some like California banning non-competes. But there are also […]
from the SMB Community Podcast Jame and Amy discuss different strategies and options for acquiring a book of business from retiring or exiting MSP owners. One technique for buying a book of business with no money down: One technique is to pay the seller a percentage of the revenues from […]
This is as much for me as it is for you, because I’m constantly forgetting where this is and it’s more common that resetting a password these days. To reset and require a user to register with MFA again, from scratch, Go to https://entra.microsoft.com, then Users, click the User you […]
We are in a period of rapid change. The next five years is full of drama for MSPs. This should all be information that you’ve already heard. But have you internalized it or operationalized it yet?
Cybersecurity is a tricky subject for MSPs and I know it’s on everyone’s mind. Join me in this AMA, sponsored by SuperOps and let’s talk about these issues.
You can gain all of those benefits, if you do customer appreciation right. If you don’t your customer appreciation might just get lost in the shuffle.