An MSP may consider themselves to be doing a good job when calls for help are answer quickly and there are few of them. But your client probably doesn’t view it that way.
business topics
39 posts
from the SMB Community Podcast Determining the right amount of compensation for employees is a complex issue that many businesses face. In a recent podcast, Amy and James discussed their thoughts and strategies on how to compensate employees. The discussion revealed a wide range of compensation for the same skill set, […]
from the SMB Community Podcast The MSP question of the week is how to hold employees accountable for subpar performance. It’s a common problem for any business owner, especially in our industry. The key is to define the culture with three steps: 1) set goals and expectations in writing with your […]
from the SMB Community Podcast The conversation discusses recent changes to laws regarding non-compete agreements for employees. Previously, senior employees could be subject to non-competes but now only those in policy decision making roles qualify. There are differences in state laws, with some like California banning non-competes. But there are also […]
from the SMB Community Podcast Jame and Amy discuss different strategies and options for acquiring a book of business from retiring or exiting MSP owners. One technique for buying a book of business with no money down: One technique is to pay the seller a percentage of the revenues from […]
We are in a period of rapid change. The next five years is full of drama for MSPs. This should all be information that you’ve already heard. But have you internalized it or operationalized it yet?
Cybersecurity is a tricky subject for MSPs and I know it’s on everyone’s mind. Join me in this AMA, sponsored by SuperOps and let’s talk about these issues.
You can gain all of those benefits, if you do customer appreciation right. If you don’t your customer appreciation might just get lost in the shuffle.
Opening an MSP is easy. Building an MSP is hard. Establishing a grow pattern is harder. Building culture is the hardest part of running an MSP. I’ve shared a lot of the wisdom I’ve gathered over the years. It can summarized as follows: This summary reflects the overarching principles for […]
Do not confuse this phrase with the customer is always right or that you have to ask how high when they ask you to jump. Yes, is about empowering your employees.