Amy’s Sayings: The Pillars of MSP Management Success
Master the secrets of MSP success with practical concepts that guide daily decisions and enhance team performance.
Search Results for : sayings
16 results
Amy’s sayings: The answer is always Yes
Do not confuse this phrase with the customer is always right or that you have to ask how high when they ask you to jump. Yes, is about empowering your employees.
Amy’s sayings #8
I was reminded of this phrase the other day when I saw a post in a Facebook group aimed at IT business owners asking if anyone puts their business over their health.
Amy’s sayings #7
Once you know your where your business is going then you can begin to not only work the business in that direction but also work toward giving away your job.
Amy’s sayings #6
We often hear this phrase used in IT as well but while it might be ethical to do nothing in medicine, it nearly never is in IT.
Amy’s sayings #5
A large part of being a technical support person is understanding the problem that you're trying to solve. This one phrase prevents a lot of missteps due to assumption.
Amy’s sayings #4
Today it's the one that my staff knows me best for. How do I know that? Because often when asking me for some advice or an idea on how to tackle a technical issue they will start the question with, I know it's always DNS but
Amy’s sayings #3
Adopt, Do I really need to know that, and you'll find that the clarity you have on everything in your business will improve.
Amy’s sayings #2
Of all of the phrases I use to run my business, this one probably translates most directly to the bottom line.
Amy’s sayings #1
Does everyone have sayings that thier MSP runs by or is that just a me thing? I find myself often repeating the same advice to my technical staff
PKI’s are overrated. Do this instead
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People before process
The dominance of process in our industry is starting to cause customer retention issues.