An MSP may consider themselves to be doing a good job when calls for help are answer quickly and there are few of them. But your client probably doesn’t view it that way.
sayings
12 posts
We are in a period of rapid change. The next five years is full of drama for MSPs. This should all be information that you’ve already heard. But have you internalized it or operationalized it yet?
Opening an MSP is easy. Building an MSP is hard. Establishing a grow pattern is harder. Building culture is the hardest part of running an MSP. I’ve shared a lot of the wisdom I’ve gathered over the years. It can summarized as follows: This summary reflects the overarching principles for […]
Do not confuse this phrase with the customer is always right or that you have to ask how high when they ask you to jump. Yes, is about empowering your employees.
“The trough of success” perked my ears. Used in context it’s a phrase that means, you are continuing to feed on past success and being stuck there at the trough of success is a guarantee of future failure.
This is a collection of my posts about running an MSP and successful business strategy and theory.
It’s the curse of being successful. Everyone wants your time all the time. There are several components to this problem. A core tenant of solving business problems is to make them obvious and not convoluted or obscured by other issues. So let’s solve one aspect of this problem.
We don’t set alerts on full hard drives because they don’t happen anymore
We often hear this phrase used in IT as well but while it might be ethical to do nothing in medicine, it nearly never is in IT.
A large part of being a technical support person is understanding the problem that you’re trying to solve. This one phrase prevents a lot of missteps due to assumption.