Go to our home page and click on the open a ticket featured item. Alternatively, go the top of the page and click Open a Ticket from the main menu.

Yes, please send this request to Missy our Office Ninja. Her address is missy@thirdtier.net

+1 248-850-8616 is our office number. A message will be taken by Harbor Computer Services and relayed to us. Please note that this is only for billing issues or general questions. Techs are only reachable via the portal or contact information that they have provided you in the course of work.

Your technician will send you a link that will lead to the payment portal. Here you’ll be able to pay using PayPal or credit card.

We make no SLA claims. It should be noted that we are not an emergency service but rather a scheduled support service.

The company is headquartered in Michigan, USA but our staff is located in Washington and Illinois USA; and Ontario Canada.

Our website is always open for you to open a ticket. Our consultants keep different business hours based on their location. Generally the hours in the USA are 9:00am eastern to 6:00pm pacific Monday – Friday. Once you open a ticket with us you and your Third Tier consultant will schedule a time to work together.

That is entirely up to you. We work for you. Some people bill their customer 2 or 3 times the hours that we put in on your behalf. Some bill the actual amount spent. Some mark up our services.

We accept PayPal and Credit Cards. A PayPal account is not required.

Our rate for technical support is $200 per hour. After the first hour, our time is billable in 15 minute increments. Peer group membership and business consulting services are separate rates.

One of our team of consultants and technicians. Please click here to learn more about these amazing individuals.