FAQ

Go to our home page and click on the open a ticket featured item. Alternatively, go the top of the page and click Open a Ticket from the main menu.

We support mostly Microsoft technologies including on-premises and cloud. That’s everything from Exchange, SQL, Hyper-V, Active Directory, high available and clusters to Azure, Azure AD, Office 365, Microsoft 365 and legacy tech like Small Business Server too.

Beyond Microsoft we support some varities of firewall and networking equipment, offer project planning consulting and more.

If you are uncertain if we support the issue that you have the best thing to do it open a ticket and ask. We’ll be honest and forthright about our available skills.

Yes, please send this request to Missy our Office Ninja. Her address is missy@thirdtier.net

+1 248-850-8616 is our office number. A message will be taken by Harbor Computer Services and relayed to us. Please note that this is only for billing issues or general questions. Techs are only reachable via the portal or contact information that they have provided you in the course of work.

No. Any used funds will be returned to you via the payment method you used. PayPal, back to PayPal. Credit card back to credit card. If you’ve been a customer for a while you know that we used to do this. We don’t anymore.

Please visit our Store then click to purchase time in the require increments. You’ll be logging in during this process and the robots will apply your payment to your account automatically.

Click on Open a Ticket in the menu at the top of the page.

We make no SLA claims. However, we strive for 2 hours or less during USA business hours. It should be noted that we are not an emergency service but rather a scheduled support service.

It’s called Awesome Support and is a complex WordPress Plugin.

The company is headquartered in Michigan, USA. But our technicians are located in Washington and California, USA; Sydney, AUS; Rotterdam, Netherlands; Ontario and Alberta, Canada.

Our website is always open for you to open a ticket. Our consultants keep different business hours based on their location. Generally the hours in the USA are 9:00am eastern to 6:00pm pacific Monday – Friday. Once you open a ticket with us you and your Third Tier consultant will schedule a time to work together.

That is entirely up to you. We work for you. Some people bill their customer 2 or 3 times the hours that we put in on your behalf. Some bill the actual amount spent. Some mark up our services.

We accept PayPal and Credit Cards. A PayPal account is not required.

Our rate is $200 per hour. After the first hour, our time is billable in 15 minute increments

One of our team of consultants. Please click here to learn more about these amazing individuals.

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