person sitting on dock

Amy’s sayings #7

Once you know your where your business is going then you can begin to not only work the business in that direction but also work toward giving away your job.

purple and pink diamond on blue background

Managing an MSP without an RMM

The question isn’t what you use for a central pane of glass without an RMM. The question isn’t how you access machines that are unattended or manage patching. The question is how do you do business differently? How you focus on customer service, security, true proactive action and projects that together make a positive improvement in your client’s businesses?

crop unrecognizable woman showing chiropractor painful spot on back

Amy’s sayings #6

We often hear this phrase used in IT as well but while it might be ethical to do nothing in medicine, it nearly never is in IT.

How do I export and import a form?

Say you’ve created a great form in Microsoft forms that you then want to use for another client. Can you export it from where it is and import it to another client? Yes, you can. In our Forms class Sharon touched on this and provided some resources. She also showed […]

focused ethnic male boss interviewing applicant in office

Amy’s sayings #5

A large part of being a technical support person is understanding the problem that you’re trying to solve. This one phrase prevents a lot of missteps due to assumption.

depth of field photography of brown tree logs

This one has me stumped

In Outlook, I have a Quickstep. This quickstep generates a new email and populates a group of email address into the bcc field. The email that it generates will not send, nor will it be saved as a draft. The error message generated in Outlook is Something went wrong. You may want to try again.